Why is Zello disconnecting on my Huawei phone when running in background?

We are aware that Zello disconnects when the app is put in the background on Huawei devices. We are currently investigating this issue. We apologize for any inconvenience and will post any updates here as we have them.

UPDATE 10/10/19: Huawei devices use their own customized software (EMUI) which is a modified version of the Android OS used on other Android phones. Currently, there is no way for us to control how Zello works on EMUI, and we will be unable to devise any workaround for problems that are specific to Huawei devices. 

Questions? Submit a new ticket for support-related inquiries.

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