How do I stop messages from playing out loud?

Zello mimics a walkie-talkie, where messages are played in real-time. To prevent audio from playing and just receive notifications, change your Status setting to "Busy". When in Busy status, all messages are sent to your History/Conversation screen (chat balloon icon), where you can play them at a later time. 

In Android, the Status option is in the app menu (3 vertical dots) at right upper corner of main screen.  You can also go to Options>Behavior to set it so Status is automatically changed to Busy whenever you silence your phone.

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In iOS (iPhone, iPod, iPad), the Status option is located on the Main Menu near the top. The Status can also be toggled from the bottom of the Talk Screen.  

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