How to report content violating Zello terms of service?

Zello doesn't record or listen to conversations that happen on the platform (see our Privacy Policy for more detail). We rely on the Zello community to identify bad actors and report violations of our Terms of service. The list of prohibited content is included in the Prohibited Activities section of the Zello Terms of Service.

This support article explains how to report particular types of content.

If you think someone is in danger please call 911. If you've witnessed criminal behavior report it to local law enforcement or FBI.

Audio messages

To report prohibited content in audio messages received via Zello, please share those messages with support@zello.com by following these steps:

On Android

  1. Navigate to a history screen of the channel or user who sent the prohibited content
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  2. Tap Share icon
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  3. Select the messages you want to report
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  4. Use Play button to confirm you have selected the correct messages
  5. Tap Share icon
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  6. In the description enter the reason you are reporting these messages
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  7. Tap Share, then select Email
  8. Enter support@zello.com into To field and tap Send
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On iPhone

  1. Navigate to a history screen of the channel or user who sent the prohibited content
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  3. Tap and hold on incoming message bubble, then select More
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  5. Select the messages you want to report
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  7. Tap Share button
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  9. In the description enter the reason you are reporting these messages
  10. Tap Share, then select Mail
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  12. Enter support@zello.com into To field and tap Send
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Images

To report prohibited image messages in a public channel, please follow the following steps:

On Android

  1. Tap on the image preview to open the full image
  2. Tap on image menu icon
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  3. Then select Delete and report image
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  4. Reported image is automatically deleted from your history

On iPhone

  1. Tap on the image preview to open the full image
  2. Tap on image menu icon
    mceclip2.png
  3. Then select Delete and report
    mceclip3.png
  4. Reported image is automatically deleted from your history

 

What happens after you've submitted a report?

Zello support team member will review the content you reported and make a determination on whether it violates the terms of service. Depending on the outcome the user might be warned or the user account or channel might be removed from Zello.

 

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