--- title: Can I hear messages while on a phone call? description: If you receive a Zello message while on an active phone call, Zello's notification behavior will depend on your device type, OS version, and/or network... --- [Skip to content](https://support.zello.com/zw/can-i-hear-messages-while-on-a-phone-call#main-content) English Show submenu for translations [More support](https://support.zello.com/zw/kb-tickets/new?hsLang=en) [![wordmark@2x](https://support.zello.com/hs-fs/hubfs/2024%20Trial%20series/wordmark@2x.png?width=92&height=16&name=wordmark@2x.png)](https://zello.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.zello.com/zw/kb-tickets/new) - [Contact us](https://zello.com/contact/new-ticket/) [Contact us](https://zello.com/contact/new-ticket/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Zello Work](https://support.zello.com/zw?hsLang=en) 2. [Using Zello](https://support.zello.com/zw/using-zello?hsLang=en) 3. [User Communications](https://support.zello.com/zw/using-zello?hsLang=en#user-communications) May 8, 2026 # Can I hear messages while on a phone call? This article is written for: ✅ Zello Work  ❌ Zello Friends & Family. If you receive a Zello message while on an active phone call, Zello's notification behavior will depend on your device type, OS version, and/or network. If using Zello through WiFi, you'll retain connection to Zello while on a call; alternatively, if you're using cellular data, your connection retention will depend on your device's carrier and data availability. Regardless of the nature of your connection and device, Zello will never *cut off* a phone call to play a message.  Please note that some carriers don't allow cellular connection to be used while on a phone call. In those instances, Zello won't be able to play back messages. - If using WiFi or a cellular network that retains internet connection, Zello will behave in the following manner while you're on a phone call: - Your status will change to **Busy**.  - - You will be notified of messages via a short vibration. That message will be added to your **Recents** queue, and it will play when your call is over.  - - You will be notified of call alerts via a long vibration.  - - When your call has completed, your Zello status will revert back to **Available**. If you'd like for Zello to play messages in the background while on a call, toggle on the **Allow messages playback during phone call** setting in the management console (*Settings* \> *Android*). ![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/27654342284301-2.png?width=600&height=63&name=27654342284301-2.png) Please note this setting must be toggled on by an admin. Admins, sign in to the management console at \[yournetworkname\].zellowork.com to address this setting.  - If using WiFi or a cellular network that retains internet connection, Zello will behave in the following manner when you're on a phone call: - Your status will not change. - - You will receive notifications for all Zello messages you receive while on the call. - - Those messages will play as soon as you hang up the phone.  - - If you receive a call alert while on the phone and your ringer is on, you will hear Zello's default call alert tone. 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