--- title: Dispatch Channels description: Dispatch channels are configured specifically for the needs of frontline transportation workers. In this channel type, dispatchers can reply to drivers in... --- [Skip to content](https://support.zello.com/zw/dispatch-channels#main-content) English Show submenu for translations [More support](https://support.zello.com/zw/kb-tickets/new?hsLang=en) [![wordmark@2x](https://support.zello.com/hs-fs/hubfs/2024%20Trial%20series/wordmark@2x.png?width=92&height=16&name=wordmark@2x.png)](https://zello.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.zello.com/zw/kb-tickets/new) - [Contact us](https://zello.com/contact/new-ticket/) [Contact us](https://zello.com/contact/new-ticket/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Zello Work](https://support.zello.com/zw?hsLang=en) 2. [Admins](https://support.zello.com/zw/admins?hsLang=en) 3. [User Management](https://support.zello.com/zw/admins?hsLang=en#user-management) May 8, 2026 # Dispatch Channels This article is written for: ✅ Zello Work  ❌ Zello Friends & Family. Dispatch channels are configured specifically for the needs of frontline transportation workers. In this channel type, **dispatchers** can reply to drivers in one-to-one messages, which decreases the amount of chatter **drivers** hear on their network—in turn minimizing distractions for critical frontline workers and promoting a safer work environment.  While Dispatch Hub was designed to prioritize the needs of frontline transportation workers, its use case is not limited to dispatch channels; DH's functionality closely mirrors Zello's mobile app, and it's available to anyone who'd like to utilize Zello's communications technology on a desktop computer. [Learn more about Dispatch Hub. ](https://zello.com/product/dispatch-hub/) ### Adding Dispatchers and Drivers to a Channel --- Dispatchers and Drivers can be added to either a new or existing channel.  #### To add drivers to a new channel ![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/26883182340749-2.png?width=600&height=240&name=26883182340749-2.png) 1. Sign in to your management console using the URL \[your network name\].zellowork.com. Navigate to the **Channels** tab and click **+ New Channel**. 2. Enter a name for your channel and choose **Dispatch** as your Channel Type. Click **Create.** 3. Select the users that should be assigned as Dispatchers and those that should be assigned as Drivers. Click **Add dispatchers** and **Add drivers** (respectively) to save your settings. **Note:** if you have users who are both drivers and dispatchers depending on the day, add them as Drivers. They will automatically be considered Dispatchers just by using the Dispatch Hub app. #### To add drivers to an existing channel 1. **![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/26883504695053-2.png?width=600&height=218&name=26883504695053-2.png)** From the management console's **Channels** tab, select the intended channel. Then, click the + icon at the top-right of the **Users** pane. 2. Select the users that you'd like to add as Drivers (aka, non-Dispatchers) by clicking the checkbox next to their name and selecting “-” for their role. (Alternatively, if you'd like them to be assigned as dispatchers, select **Dispatchers** from the dropdown.) Then click **Done**.  ### Enabling Dispatcher:Dispatcher Communications --- The default setting allows dispatchers to send channel messages to non-dispatchers; if that is your preferred setting, you can skip this section. The steps outlined below guide admins through enabling dispatcher-to-dispatcher communications.  1. Under the channel's **Roles** pane, click the role's settings icon.  ![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/27676797321485-2.png?width=450&height=104&name=27676797321485-2.png) 2. From the **Type** dropdown, select **Speak to Selected roles**. Then, click the checkbox next to Dispatcher.  ![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/27676793855501-2.png?width=300&height=460&name=27676793855501-2.png) **Please note:** This only applies to [Mobile Dispatchers](https://support.zellowork.com/hc/en-us/articles/1500003116241-How-to-Use-Dispatch-Hub-for-Mobile-iOS-and-Android-), as Dispatch Hub does not yet have the capability to send channel messages to other Dispatchers through the dispatch channel. 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