FAQ
Frequently asked questions about Zello Work.
Functionality
- What is Pre-Buffering and how does it work?
- Is it possible to rename channels?
- How are voice messages saved locally?
- What is the ‘Everyone’ channel?
- Can I choose an audio source from Dispatch Hub?
- What is "Conversation Time Out"?
- What is the "Keep-alive interval" setting?
- Can I sign in to the same user account on multiple devices?
- How does Zello Work differ from Zello Friends & Family?
- How does 'Remote control' work on iPhone?
- How do I turn off "Set Zello status to Busy" when my Android phone is on silent?
- Can we use our account database and policies?
- Why does a channel have a logo next to it?
- Where are History files saved on the PC?
- Can I control history from the management console?
- What is Jitter Adjustment Threshold?
- How does the console handle multiple channels of information?
- How many users are allowed per channel?
- PTT Button: Toggle vs. Hold-to-Talk Mode
- What is VBR and what are the benefits?
- Can I speak in a channel I'm not a part of?
- Why did another company share a channel with me?
- Why is there an arrow next to a user on the talk screen?
- Android: Why should I grant Zello permission to "Display Zello over other Apps"?
Accessories
Troubleshooting
Network
- What type of connection do I need during my event?
- Can I try Zello Work before purchasing a subscription?
- Does Zello offer a co-branding or white labeling option?
- What is the “Use TCP only” setting?
- How do I create a broadcast system with a channel?
- Is there a license for unlimited users?
- How much data bandwidth does the app use?
- Are broadcast messages blocked with Zello on cell nets?
- Does Zello offer a non-hosted business solution?
- My antivirus tells me that this virus is Trojan executable. Why?
- What is the current latency?
- What encryption algorithms does Zello Work use?
- How do I update my payment information?
- Can an admin set parameters for users' device history from the management console?