---
title: "Getting Started as a Dispatcher: Dispatch Hub"
description: Dispatch Hub is Zello’s desktop application designed for a seamless, centralized live-voice communications experience on Windows and macOS. Optimized for...
---

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1. [Zello Work](https://support.zello.com/zw?hsLang=en)
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3. [Dispatch Hub](https://support.zello.com/zw/getting-started?hsLang=en#dispatch-hub)

July 23, 2026

# Getting Started as a Dispatcher: Dispatch Hub

This article is written for: ✅ Zello Work  ❌ Zello Friends & Family.

Dispatch Hub is Zello's desktop application for a seamless, centralized live-voice communications experience on Windows and macOS. It's optimized for networks that use [dispatch channels](https://support.zello.com/zw/dispatch-channels?hsLang=en), but it works equally well for 1:1 conversations and [team and dynamic channels](https://support.zello.com/zw/channel-types?hsLang=en). Dispatch Hub adds:

- Sharable call queues for dispatch channels, enabling dispatchers to easily manage drivers’ 1:1 calls and minimize chatter associated with traditional radios 
- Integrated mapping features 
- Desktop application with intuitive interface for easy use on Windows and macOS computers

![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012680500749-2.png?width=670&height=369&name=34012680500749-2.png)

Although Dispatch Hub was designed for transportation teams, its use isn't limited to them. For everyday users, it closely mirrors the mobile app—you can send and receive messages whether you're a dispatcher, a driver, or a user who isn't on a dispatch channel at all. This article focuses on using Dispatch Hub **as a dispatcher**; if you're an everyday user, skip to [Everyday use of Dispatch Hub](https://agents-hub.zello.com/?agent=julien&conversation=86829023-a12f-48b5-8b44-b9738683eaa1#everyday-use).

**Please note: Dispatch Hub replaced the Legacy PC app.** Dispatch Hub is the successor to Zello's Legacy PC app, which was retired in August 2025. For desktop communications, use Dispatch Hub. If you connect two-way radios to your Zello network, use [Zello Bridge](https://support.zello.com/zw/using-zello-bridge-with-radio-gateways?hsLang=en) instead.

### **Prerequisites**

---

Dispatch Hub requires:

- **Windows 10 or later**
- **macOS 12 (Monterey) or later** (Apple Silicon supported natively)
- **4 GB RAM** minimum (8 GB recommended)
- **512 MB** free disk space

There are no additional system dependencies.

### **Download and Sign In to Dispatch Hub**

---

Use the following links to download Dispatch Hub: 

- For Windows: [https://zello.com/get/dispatch/windows](https://zello.com/get/dispatch/windows)
- For Mac: [https://zello.com/get/dispatch/mac](https://zello.com/get/dispatch/mac)

Network admins can also download it from the Management Console in two places:

- **From a dispatch channel's details page:** open **Channels**, select the channel name, and find the download under **For dispatchers**.  
  ![Download from dispatch channel](https://support.zello.com/hs-fs/hubfs/Download%20from%20dispatch%20channel.png?width=670&height=422&name=Download%20from%20dispatch%20channel.png)
- **From the Console Home screen:** find the download links under **Service Status and Updates**.  
  ![Where to download dispatch hub-1](https://support.zello.com/hs-fs/hubfs/Where%20to%20download%20dispatch%20hub-1.png?width=670&height=354&name=Where%20to%20download%20dispatch%20hub-1.png)

Once downloaded, open the installer to complete setup. Then sign in with your username, password, and network name. If your company uses [single sign-on (SSO)](https://support.zello.com/zw/setting-up-single-sign-on-sso?hsLang=en), click **Continue with SSO** instead.

![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012105744525-2.png?width=670&height=393&name=34012105744525-2.png)

Note: All users utilizing Dispatch Hub for a dispatch channel will be given dispatcher permissions—even if they’ve not been explicitly assigned the role of dispatcher in the Management Console. 

### **Create a Dispatch Channel**

---

Dispatch Hub works with any channel type, but its signature functionality is the dispatch channel. Dispatch channels are built around two roles:

**Dispatchers** — Receive drivers' calls. Calls between a driver and dispatcher are private (1:1), which reduces the chatter of traditional radios. Incoming driver calls land in a shared queue that any of the channel's dispatchers can accept.

**Drivers** — Start a call simply by pressing the PTT button on their device. This places the call in the shared queue for a dispatcher to answer. The driver is notified when their call is answered, and the call stays active until the dispatcher ends it.

**Please note:** A channel can only be set up as Dispatchwhen it's first created; unlike other [channel types](https://support.zello.com/zw/channel-types?hsLang=en), a channel cannot be converted to Dispatch later.

### Create a new dispatch channel

1. Sign in to your Management Console at **\[yournetworkname\].zellowork.com**.
2. Open the **Channels** tab and click **+ New Channel**.![Create a dispatch channel select channel then new channel](https://support.zello.com/hs-fs/hubfs/Create%20a%20dispatch%20channel%20select%20channel%20then%20new%20channel.png?width=670&height=323&name=Create%20a%20dispatch%20channel%20select%20channel%20then%20new%20channel.png)
3. Enter a channel name, set the type to **Dispatch**, and click **Create**.  
   ![Choose dispatch channel when creating channel](https://support.zello.com/hs-fs/hubfs/Choose%20dispatch%20channel%20when%20creating%20channel.png?width=408&height=406&name=Choose%20dispatch%20channel%20when%20creating%20channel.png)
4. Select your dispatchers, then click **Add dispatchers**.  
   ![Add dispatchers to channel](https://support.zello.com/hs-fs/hubfs/Add%20dispatchers%20to%20channel.png?width=408&height=421&name=Add%20dispatchers%20to%20channel.png)
5. Select your drivers, then click **Add drivers**.![Add drivers to channel](https://support.zello.com/hs-fs/hubfs/Add%20drivers%20to%20channel.png?width=408&height=417&name=Add%20drivers%20to%20channel.png)

### **Adding Dispatchers and Drivers to an Existing Dispatch Channel **

Like other channel types, dispatch channel users can be added or their roles changed at any point in time. To do so: 

1. In the Management Console, open **Channels** and select the dispatch channel you would like to add users to.  
   ![Select channel to add users to](https://support.zello.com/hs-fs/hubfs/Select%20channel%20to%20add%20users%20to.png?width=670&height=305&name=Select%20channel%20to%20add%20users%20to.png)
2. Click the **+** at the top of the **Users** section.  
   ![Select + near users pane](https://support.zello.com/hs-fs/hubfs/Select%20+%20near%20users%20pane.png?width=670&height=420&name=Select%20+%20near%20users%20pane.png)
3. Select the users to add and assign their role (leave as **–** for Driver, or choose **Dispatcher**), then click **Done**.  
   ![Assign driver or dispatcher](https://support.zello.com/hs-fs/hubfs/Assign%20driver%20or%20dispatcher.png?width=358&height=777&name=Assign%20driver%20or%20dispatcher.png)
4. To change an existing user's role, click the gear icon to the right of their name.  
   ![Change users role in dispatch channel](https://support.zello.com/hs-fs/hubfs/Change%20users%20role%20in%20dispatch%20channel.png?width=670&height=158&name=Change%20users%20role%20in%20dispatch%20channel.png)
5. Choose **Dispatcher** to grant dispatcher authority, or **Reset Assignments** to make them a driver, then select **Done**.  
   ![Change role and then select done](https://support.zello.com/hs-fs/hubfs/Change%20role%20and%20then%20select%20done.png?width=408&height=179&name=Change%20role%20and%20then%20select%20done.png)

### Modifying the dispatcher role

The dispatcher role defaults to:

- **Type:** Speaks to users without roles (dispatchers can speak to drivers). *Other option: Speak to a selected role—choose this to allow dispatcher-to-dispatcher messages.*
- **[Talk priority](https://support.zello.com/zw/talk-priority?hsLang=en):** Normal. *(High / Normal / Low)*
- **Can disconnect from channel:** On. *(On / Off)*
- **Auto-disconnect timeout:** Disabled. *(Disabled / 30 sec / 1 min / 2 min / 5 min)*
- **[Can send alerts to channel](https://support.zello.com/zw/sending-channel-alerts?hsLang=en):** On. *(On / Off)*

If some people act as both dispatcher and driver on different days, configure them as **drivers**—they're automatically treated as dispatchers whenever they sign in through Dispatch Hub. (The reverse isn't true on mobile.)

**Note:** Dispatch Hub doesn't currently support dispatcher-to-dispatcher messaging within a dispatch channel. Dispatchers can message each other on the mobile app, or an admin can create a separate channel just for dispatchers as a workaround.

  
**To edit the dispatcher role: **

1. Select **Channels** from the management console taskbar, then choose the dispatch channel you’d like to configure.   
   ![Select channel to add users to](https://support.zello.com/hs-fs/hubfs/Select%20channel%20to%20add%20users%20to.png?width=670&height=305&name=Select%20channel%20to%20add%20users%20to.png)
2. In the Roles section, click the **gear icon** at the far-right of the Dispatcher role.   
   ![Select gear icon near dispatcher role](https://support.zello.com/hs-fs/hubfs/Select%20gear%20icon%20near%20dispatcher%20role.png?width=670&height=422&name=Select%20gear%20icon%20near%20dispatcher%20role.png)
3. Edit the role as desired, then click **Continue**.  
   ![Edit dispatcher role and then click continue](https://support.zello.com/hs-fs/hubfs/Edit%20dispatcher%20role%20and%20then%20click%20continue.png?width=408&height=499&name=Edit%20dispatcher%20role%20and%20then%20click%20continue.png)

### **Dispatchers: how to accept or end calls**

When a driver presses PTT on a dispatch channel, their call enters the shared queue and appears as **pending** in Dispatch Hub.

- To preview a call before accepting it, click the **play** button.  
  ![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012150664333-2.png?width=670&height=151&name=34012150664333-2.png)
- To accept the call and talk to the driver, click **Accept**. Accepted calls move to your **active** queue.  
  Each dispatcher has their own active queue; once you accept a call, it's no longer visible to other dispatchers.  
  ![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012150668557-2.png?width=670&height=538&name=34012150668557-2.png)
- To end a call, click the **✕ End Call** button in the upper-right corner.  
  ![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012150673037-2.png?width=670&height=537&name=34012150673037-2.png)

### **Dispatchers: how to call a driver**

Dispatchers can also place outgoing calls:

1. Open the **Contacts** tab and select **Dispatch Channel Users**.
2. A list of users appears, grouped by dispatch channel. (A user in more than one dispatch channel appears once under each.)
3. Hover over the recipient's name—under the correct channel heading if they appear more than once. You'll see two icons: **Call** and a **bullseye** (locate on map).
4. Click **Call** to place the call. The driver connects automatically.

![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012150677773-2.png?width=670&height=298&name=34012150677773-2.png)

### Dispatchers: Transfer Calls

---

On Dispatch Hub, call queues are shared between dispatchers. If you're unable to assist someone, consider moving their call: 

- To the **Pending** queue, if you're **unsure** **who** can assist 
  
  OR
- To another dispatcher via the **Transfer** function, if you **know who** can assist

### Move to Pending

If you’ve accepted a driver’s call and find yourself unable to assist them—but you're unsure who can— consider placing them back in the call queue so another dispatcher can help. Doing so will move the call from your **Active Calls** queue to the **Pending Calls** queue.

To move an active call back to the pending queue: 

1. Open Dispatch Hub’s **Calls** tab. Hover over the driver’s name, and click the three horizontal dots. 
2. Select **Move To Pending.**  
   ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34012150685837-2.png)
3. The call will appear in the **Pending Calls** queue. You will no longer be able to communicate with that driver unless you accept their call once more.  
   ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34012105839885-2.png)
   
    

Please note: When you move a call back to pending, the next dispatcher who accepts it won’t be able to see the message you both exchanged. The next dispatcher will be able to see the messages the driver sent while their call was in the pending queue, as well as the name of the dispatcher who moved the message to the pending calls queue. 

### Transfer

If you accept a driver's call but realize that another dispatcher is better suited to handle the communications, consider transferring the call. Please note that this functionality is only available for dispatchers using Dispatch Hub; calls cannot be transferred to [mobile dispatchers](https://2567349.hs-sites.com/migration/knowledge/mobile-dispatchers-ios-and-android?hsLang=en) at this time. 

1. Open Dispatch Hub’s **Calls** tab. Hover over the driver’s name, and click the three horizontal dots. 
2. Select **Transfer Call**. Note that this option will only appear if at least one other dispatcher is currently online.   
   ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34131080553229-2.png)
3. Select the available dispatcher you'd like to receive the call.   
   ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34131080555021-2.png)
4. The call will be moved out of your queue. The call will appear in the selected dispatcher's active calls queue, alongside a note that the call was transferred from your queue:   
   ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34131080556301-2.png)

### Dispatch Hub Maps

---

Track drivers’ locations with Dispatch Hub’s maps function. Please note that both historical breadcrumb tracking and Google Maps traffic tracking are only available to customers on the Plus or Enterprise tiers. Real-time location tracking and user status/battery life is available to Core, Plus, and Enterprise subscriptions. [Learn More. ](https://zello.com/pricing)

Please note: This feature requires enablement of **GPS Location Tracking. **To enable GPS location tracking, sign in to your Management Console and go to **Settings** > **Common** > **Location Tracking** and toggle on **GPS Location Tracking.**

**![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012150699277-2.png?width=670&height=500&name=34012150699277-2.png)**

Please note: To view users on a map, the network admin must grant the dispatcher access to the web console. To do to, the **network admin (not the dispatcher)** should:

1. Sign in to the Management Console at \[yournetworkname\].zellowork.com. Open the **Users** tab. 
2. Click the username you’d like to assign map permissions to. This will open their user profile. 
3. From the **User Settings** section, find **Web Console Access**. Click the dropdown and select **Map Only** access. 

Alternatively, if you’d like to assign many dispatchers map access at once, consider uploading a [user template](https://paidsupport.zello.com/hc/en-us/articles/26983330615821-User-Templates).

How you access the map depends on whether you are on **MacOS** or **PC**:

#### **MacOS**

Open Dispatch Hub and select **Window** > **Map** from your system’s taskbar:

![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34012150708365-2.png)

#### **PC**

Open Dispatch Hub, then open the Zello menu (3 horizontal lines in the upper-left corner of the application).  Go to **Window** > **Map**. 

![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34102134975629-2.png)

Regardless of which operating system you are on, opening the map will provide a map that pinpoints active users’ locations.

![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34012105852429-2.png)

Click on a user’s name to gain greater insight into their status. From here, you’ll see the time the user was last active; their device’s battery charge; and their speed in MPH. Additionally, the dispatcher may take the following actions on this screen:   
![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34012150721421-2.png)

| Call User | Select this to place an outgoing call to this user. Your screen will be redirected to the active calls queue, and the user you’re calling will be notified of the call.  |
| --- | --- |
| Open in Google Maps\* | When clicked, Google Maps will open the driver’s location.  |
| View Location History\*  | View historical breadcrumb tracking data, giving insight into a driver’s travels.  ![view location history map](https://support.zello.com/hs-fs/hubfs/view%20location%20history%20map.png?width=342&height=255&name=view%20location%20history%20map.png)   |

\*Features only available for networks with Premium Maps enabled. Note that Premium Maps are part of Zello’s Plus pricing tier. [Learn more.](https://zello.com/pricing)

### **Dispatch Hub settings**

Like the mobile app, Dispatch Hub has settings in two places:

- **Management Console settings** are more granular and apply across the network. When a setting is administered from the console, it appears **blue** and can be locked so end users can't change it. See [Blue settings in the Management Console](https://support.zello.com/zw/blue-settings-in-the-management-console?hsLang=en) **†(verify slug)**.
- **In-app settings** are configured per device and only affect that one user.

Some dispatchers may be granted low-level sub-admin access so they can view Dispatch Hub's maps.

### Console settings

1. Sign in to the Management Console at **\[yournetworkname\].zellowork.com**.
2. Select **Administration**, then select **Settings.**  
   **![](https://support.zello.com/hs-fs/hubfs/Click%20administration%20and%20then%20settings-png-1.png?width=670&height=588&name=Click%20administration%20and%20then%20settings-png-1.png)**
3. Select **Desktop**.  
   ![Select desktop in settings](https://support.zello.com/hs-fs/hubfs/Select%20desktop%20in%20settings.png?width=670&height=420&name=Select%20desktop%20in%20settings.png)
4. Configure the four categories of desktop settings—**General, Local History, Alerts,** and **Voice Quality**—to fit your network, then select **Save and Apply**.

### In-app settings

1. Sign in to Dispatch Hub.
2. From the menu bar, go to **Zello > Settings**.  
   ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34012105881997-2.png)
3. There are two screens: **PTT Buttons** and **General**.  
   ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/34012150745869-2.png)  
   Under **General Settings** you can configure the following:
   
   **Microphone** — recording volume (inherited from your device).
   
   **Speakers** — playback volume (inherited from your system).
   
   **Talk button behavior** — configure PTT behavior. See [PTT button: toggle vs. hold-to-talk](https://support.zello.com/zw/ptt-button-toggle-vs-hold-to-talk-mode?hsLang=en) **†(verify slug)**.
   
   **Close idle active calls** — automatically close active dispatch calls after a set time. See [Automatically closing dispatch calls](https://support.zello.com/zw/automatically-closing-dispatch-calls?hsLang=en) **†(verify slug)**.
   
   **Play pending call messages** — controls whether pending calls play automatically: **Never** (dispatcher must click play), **Always** (all dispatch messages play aloud), or **When there are no active calls**.
   
   **Ready to send** — plays a beep when Zello is ready to send.
   
   **Talk button up** — plays a beep when your message has transmitted.
   
   Under the **PTT Buttons** section of the settings you can configure shortcuts on your computer.  
   ![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012105897613-2.png?width=670&height=265&name=34012105897613-2.png)

### **Everyday Use of Dispatch Hub**

---

While Dispatch Hub offers additional functionality specific to dispatchers and drivers, it can be used for everyday communications, as well. Dispatch Hub is compatible with  1:1 communications, as well as communications in team, dynamic, and dispatch channels. 

Use the menu to navigate between your dispatch calls, channels, contacts, and recent messages. Like the mobile app, click on a name and/or channel to send a message: 

![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012105909901-2.png?width=670&height=316&name=34012105909901-2.png)

Please note: The **Contacts** tab includes two tabs: **Direct Contacts** and **Dispatch Channel Users**. Use Direct Contacts if you’d like to send a 1:1 (non-dispatch) message to someone;

Click the microphone icon to record a voice message. Click the + icon to send an image (or if enabled, location), or type in the **Message** box to send a text.  

![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/34012105919245-2.png?width=670&height=56&name=34012105919245-2.png)

 

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