---
title: "Getting Started Guide: Zello Work (iOS)"
description: "Communication types (1:1, 1:many, 1:all) There are three main message types on Zello: Direct communications between two users. One-to-many: targeted group..."
---

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1. [Zello Work](https://support.zello.com/zw?hsLang=en)
2. [Getting Started](https://support.zello.com/zw/getting-started?hsLang=en)
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June 10, 2026

# Getting Started Guide: Zello Work (iOS)

This article is written for: ✅ Zello Work  ❌ Zello Friends & Family.

This guide walks iOS users through Zello Work's basic functionality. For specific information about features, settings, updates, and more, see our [Zello Work knowledge base](https://paidsupport.zello.com/). 

### **Zello Work basics**

---

### **Installation and sign in **

Open the Zello app and tap Zello Work. From here, you can log in with your username, password, and [network name](https://paidsupport.zello.com/hc/en-us/articles/26985136477965-What-is-a-Zello-Work-network).   
![Login screen iOS (with arrow)](https://support.zello.com/hs-fs/hubfs/Login%20screen%20iOS%20(with%20arrow).png?width=300&height=641&name=Login%20screen%20iOS%20(with%20arrow).png)

For information regarding installing and signing in to your Zello Work account, see [this support article](https://support.zello.com/zw/log-in-to-zello-work?hsLang=en).

### **Communication types (1:1, 1:many, 1:all)**

There are three main message types on Zello: 

**One-to-one (1:1):** Direct communications between two users. 

**One-to-many (1:many)**: targeted group communications. 

- - [Network channels](https://2567349.hs-sites.com/migration/knowledge/creating-and-configuring-channels-management-console?hsLang=en) are created by admins through the management console, and provide a space to facilitate communications with a select group of users.
    - If enabled by the admin, <https://paidsupport.zello.com/hc/en-us/articles/26989270677389-Using-Ad-Hoc-Channels-for-Group-Conversations>[group conversations](https://support.zello.com/zw/group-conversations?hsLang=en) can be created in the app as-needed by users across the network. These are best suited for temporary group communications.

**One-to-all (1:all)**: Messages sent to all users across the network. 

### **UI: top navigation **

![UI\_ top navigation](https://support.zello.com/hs-fs/hubfs/UI_%20top%20navigation.png?width=400&height=500&name=UI_%20top%20navigation.png)

- Tap your **user icon** (1) to access your status, accounts, and settings. 
- Tap the** +** button (2) if you’d like to create a new group conversation. These can be created by any user at any time. Note that this icon is only available on the **Recents** screen. 

### **UI: bottom navigation **

At the bottom of your screen, there are three tabs: **Recents**, **Contacts**, and **Channels**.  
![UI\_ bottom navigation](https://support.zello.com/hs-fs/hubfs/UI_%20bottom%20navigation.png?width=300&height=611&name=UI_%20bottom%20navigation.png)

- The **Recents** tab prioritizes recently sent and received messages. This is especially useful if you’re messaging multiple channels and contacts at once. Messages shown here appear in the order they were received. 
- The **Contacts** tab is where you’ll locate your contacts. From here, you can easily start (and later access) your 1:1 communications. 
- The **Channels** tab shows all channels your network admin has assigned you to. Channels are only accessible via invitation from your network admin. 

### **Settings **

User-specific settings can be configured via your iOS device. These include audio settings, alert tones, device-specific history settings, PTT buttons, and in-app themes (light/dark mode).   
[Learn more about in-app iOS settings](https://support.zello.com/zw/ios-settings-in-app?hsLang=en).

### **Sending a message**

---

### **Voice**

Voice messages are sent via Zello's PTT (push-to-talk) button, shown below:   
![PTT button](https://support.zello.com/hs-fs/hubfs/PTT%20button.png?width=300&height=600&name=PTT%20button.png)

PTT functionality can be [mapped](https://support.zello.com/zw/mapping-an-external-ptt-button-ios-android?hsLang=en) to a paired device/headset, as well as the iPhone 15 Pro and Pro Max [Action button](https://support.zello.com/zw/mapping-zellos-ptt-functionality-to-the-ios-action-button?hsLang=en).

#### **PTT button**

The PTT button defaults to hold-to-talk mode, which requires the user to press and hold the PTT button for the spoken message's duration. If you’d like to switch the PTT button to toggle mode—which allows you to press the button once to initiate recording the message, and then again to end that recording—tap your user icon, select **Settings** and then select **Push-to-talk buttons**.  
![Path to push to talk button settings](https://support.zello.com/hs-fs/hubfs/Path%20to%20push%20to%20talk%20button%20settings.png?width=670&height=307&name=Path%20to%20push%20to%20talk%20button%20settings.png)Next select **Screen Button **and then choose your preferred activation method for the push-to-talk button.  
![Screen button path](https://support.zello.com/hs-fs/hubfs/Screen%20button%20path.png?width=670&height=517&name=Screen%20button%20path.png)

### **Text**

To send a text or image message, navigate to the contact/channel you’d like to receive the communication. Tap inside the dialogue box at the bottom of the screen to type your message, then press the blue arrow to send.  
![Sending a text message](https://support.zello.com/hs-fs/hubfs/Sending%20a%20text%20message.png?width=670&height=500&name=Sending%20a%20text%20message.png)

[Learn more about text and image messaging.](https://paidsupport.zello.com/hc/en-us/articles/26956218336909-Sending-text-messages-from-user-devices)

### **Image/location**

To send a text or image message, navigate to the contact/channel you’d like to receive the communication. Tap the **plus symbol (+)** and then select **Camera or Photo** if you'd like to send an image. Select **Location** to send your location.  
![Sending an image or location](https://support.zello.com/hs-fs/hubfs/Sending%20an%20image%20or%20location.png?width=670&height=500&name=Sending%20an%20image%20or%20location.png)

### **Alerts**

Call alerts allow users to contact others in their network for immediate or urgent matters. Once an alert is sent to a contact, the notification will persist until it has been replied to or cleared. Users can use Call Alert in 2 ways:

**1. Tap on the Call Alert icon (shown below). Type your message, then press send. **

![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/27638737408909-2.png)

Once sent, the recipient will be notified of your alert via 3 loud, successive beeps. The beeps are repeated every 1 minute until the message is cleared to responded to. 

**2. Long press the Call Alert icon to immediately send a default message "Zello me!"  
![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/26525006593933-2.png)**

### Managing Zello Work

---

### **Message history**

Message history allows users to re-listen to previously sent messages at any point in time. To configure your message history settings, tap your user icon (top left corner) and follow the pathway **Settings\>History.**  
![Path to history iOS-1](https://support.zello.com/hs-fs/hubfs/Path%20to%20history%20iOS-1.png?width=670&height=307&name=Path%20to%20history%20iOS-1.png)  
To access your message history, select the intended contact/channel. Then, tap on the blue message icon in the top-right corner.  
![History screen](https://support.zello.com/hs-fs/hubfs/History%20screen.png?width=670&height=525&name=History%20screen.png)

### **Changing your status **

There are 4 status options on Zello:

- **Available**: incoming messages are played in real-time
- **Busy**: audio messages are saved to your history; visual notifications of messages received
- **Offline**: you’ll be notified of received messages upon signing in again. To others, your status will appear as **Standby**.
- **Solo**: listen to messages from one contact or channel as they are sent; all other channels/contacts are muted. 

To change your status, tap your user icon, then tap **Status. **From there you can choose the status that is applicable to you.  
![Change your status (iOS)](https://support.zello.com/hs-fs/hubfs/Change%20your%20status%20(iOS).png?width=670&height=307&name=Change%20your%20status%20(iOS).png) 

**Please note:** you can only can your status if the setting has been enabled within the management console.

[Learn more about managing your status. ](https://paidsupport.zello.com/hc/en-us/articles/26943061836045-Understanding-Statuses-on-Zello)

### **Contacting support **

Zello’s in-house support team is available by both phone and email from 7:30AM to 7:30PM Monday through Friday. That said, users can submit a request via email ([paidsupport@zello.com](mailto:paidsupport@zello.com)) at any time of the day.

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