How to set the Default channel from the Admin console

As an admin, you can set a default channel in the Admin Console (also called the Management Console). This is the channel users automatically connect to when they sign in to the app. Furthermore, if a channel is set as a default channel, Zello will automatically switch to that channel after a period of activity.

Setting a default channel helps create a consistent setup= for users in the field. For example, if you set a dispatch channel as the default for drivers, they can start communicating right away without needing to navigate the app beyond talking. This can reduce distraction and support safer operation.

You can set a default channel for all users in the network. Alternatively, you can use user templates to assign different default channels to different groups of users.

A few things to keep in mind:

• You can only set a default channel, not an individual contact.

• After you set a default channel in the Admin Console, users can’t choose their own default channel.

• If a user isn’t a member of the channel you set as default, the setting won’t apply to that user.

Setting the default channel

1. Login to the Management Console at [yournetworkname].zellowork.com.
2. Click Administration and then click Settings.
   
3. Locate the Default channel setting by scrolling down on the settings page or by typing "Default channel" into the search bar.
   
4. Use the drop down menu to select the channel you want to make the default channel.
   
5. Click Save & Apply
   

Please go to this link to read more about this feature.