--- title: Managing Your In-App Subscription description: With this subscription type, adjustments (i.e. changes in user count or pricing tier) can be made through your Zello app. Please Note This article is only... --- [Skip to content](https://support.zello.com/zw/managing-your-in-app-subscription#main-content) English Show submenu for translations [More support](https://support.zello.com/zw/kb-tickets/new?hsLang=en) [![wordmark@2x](https://support.zello.com/hs-fs/hubfs/2024%20Trial%20series/wordmark@2x.png?width=92&height=16&name=wordmark@2x.png)](https://zello.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.zello.com/zw/kb-tickets/new) - [Contact us](https://zello.com/contact/new-ticket/) [Contact us](https://zello.com/contact/new-ticket/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Zello Work](https://support.zello.com/zw?hsLang=en) 2. [Admins](https://support.zello.com/zw/admins?hsLang=en) 3. [Payments, Subscriptions, and Billing](https://support.zello.com/zw/admins?hsLang=en#payments-subscriptions-and-billing) April 9, 2026 # Managing Your In-App Subscription This article is written for: ✅ Zello Work  ❌ Zello Friends & Family. Zello Work subscriptions can be purchased either in-app or through the [Management Console](https://paidsupport.zello.com/hc/en-us/articles/27098228338317-Getting-Started-Guide-Admin-Management-Console). If you purchased your subscription through the Zello app—and as a result, you were charged by either [Apple's App Store](https://www.apple.com/app-store/) or [Google Play](https://play.google.com/store/games?hl=en_US&pli=1)—you manage what's called an in-app subscription. With this subscription type, adjustments (i.e. changes in user count or pricing tier) can be made through your Zello app.  **Please Note:** This article is only applicable to in-app subscriptions; for assistance configuring your subscription purchased through the Management Console, see [this article.](https://2567349.hs-sites.com/zw/adjusting-the-number-of-users-on-a-subscription?hsLang=en)  ### Adjusting Your Subscription To adjust their subscriptions, the network’s primary admin should open their Zello app and follow the steps below:  1. Open your Zello menu. If operating on an Android device, select **Options**. If operating on an iOS device, proceed to the next step.  | iOS: User icon in top-left corner | Android: 3 dots in top-right corner  | | --- | --- | | [![IMG\_5660.PNG](https://paidsupport.zello.com/hc/article_attachments/34203854631181)](https://paidsupport.zello.com/hc/article_attachments/34203854631181) | [![Screenshot\_20250211-143652.png](https://paidsupport.zello.com/hc/article_attachments/34212748599181)](https://paidsupport.zello.com/hc/article_attachments/34212748599181) | 2. Tap **Manage subscription**. | OS | Android | | --- | --- | | [![](https://paidsupport.zello.com/hc/article_attachments/34124915229069)](https://paidsupport.zello.com/hc/article_attachments/34124915229069) | [![](https://paidsupport.zello.com/hc/article_attachments/34124915230349)](https://paidsupport.zello.com/hc/article_attachments/34124915230349) | 3. If operating on an iOS device, tap **Change**. If operating on an Android device, tap **Change Subscription**. | iOS | Android | | --- | --- | | [![](https://paidsupport.zello.com/hc/article_attachments/34124915230861)](https://paidsupport.zello.com/hc/article_attachments/34124915230861) | [![](https://paidsupport.zello.com/hc/article_attachments/34124915232141)](https://paidsupport.zello.com/hc/article_attachments/34124915232141) | 4. Select your desired subscription tier and user count. Then tap **Submit Changes**.   **Please note:** Increases in user count will take effect immediately. Decreases in user count will take effect the next billing cycle. | iOS | Android | | --- | --- | | [![](https://paidsupport.zello.com/hc/article_attachments/34124915232781)](https://paidsupport.zello.com/hc/article_attachments/34124915232781) | [![](https://paidsupport.zello.com/hc/article_attachments/34124917930893)](https://paidsupport.zello.com/hc/article_attachments/34124917930893) | ### Important notes - Only admins can change a network's subscription.  - Upgrades (e.g. increases in user count OR switches from a Core to Plus subscription) will take effect immediately. Downgrades (e.g. decreases in user count) will take effect the next billing cycle.  - It's only possible to decrease your user count to a number equal to or greater than the number of users currently provisioned for your network. For example, if my network has 5 active users communicating on Zello, I can't decrease my billed user count to a number less than 5.  - [Getting Started](https://support.zello.com/zw/getting-started?hsLang=en#main-content) - [Trials](https://support.zello.com/zw/getting-started?hsLang=en#trials) - [Admins](https://support.zello.com/zw/getting-started?hsLang=en#admins) - [Users](https://support.zello.com/zw/getting-started?hsLang=en#users) - [Dispatch Hub](https://support.zello.com/zw/getting-started?hsLang=en#dispatch-hub) - [Intro to Zello](https://support.zello.com/zw/getting-started?hsLang=en#intro-to-zello) - [Admins](https://support.zello.com/zw/admins?hsLang=en#main-content) - [User Management](https://support.zello.com/zw/admins?hsLang=en#user-management) - [Channels](https://support.zello.com/zw/admins?hsLang=en#channels) - [Dispatch Hub](https://support.zello.com/zw/admins?hsLang=en#dispatch-hub) - [Network Settings and Configurations](https://support.zello.com/zw/admins?hsLang=en#network-settings-and-configurations) - [Zello Enterprise Server](https://support.zello.com/zw/admins?hsLang=en#zello-enterprise-server) - [Payments, Subscriptions, and Billing](https://support.zello.com/zw/admins?hsLang=en#payments-subscriptions-and-billing) - [Using Zello](https://support.zello.com/zw/using-zello?hsLang=en#main-content) - [Dispatch Hub](https://support.zello.com/zw/using-zello?hsLang=en#dispatch-hub) - [User Communications](https://support.zello.com/zw/using-zello?hsLang=en#user-communications) - [Channels](https://support.zello.com/zw/using-zello?hsLang=en#channels) - [Settings](https://support.zello.com/zw/using-zello?hsLang=en#settings) - [Features](https://support.zello.com/zw/using-zello?hsLang=en#features) - [Windows PC App](https://support.zello.com/zw/using-zello?hsLang=en#windows-pc-app) - [Accessories](https://support.zello.com/zw/accessories?hsLang=en#main-content) - [Rugged/Specialized Phones](https://support.zello.com/zw/accessories?hsLang=en#rugged-specialized-phones) - [Network Radios](https://support.zello.com/zw/accessories?hsLang=en#network-radios) - [Headsets](https://support.zello.com/zw/accessories?hsLang=en#headsets) - [Speakers/Mics](https://support.zello.com/zw/accessories?hsLang=en#speakers-mics) - [Wireless Buttons](https://support.zello.com/zw/accessories?hsLang=en#wireless-buttons) - [Gateways](https://support.zello.com/zw/accessories?hsLang=en#gateways) - [Partners & Developers](https://support.zello.com/zw/partners-developers?hsLang=en#main-content) - [Partnerships](https://support.zello.com/zw/partners-developers?hsLang=en#partnerships) - [New Mobile SDK (iOS, Android, React Native)](https://support.zello.com/zw/partners-developers?hsLang=en#new-mobile-sdk-ios-android-react-native) - [Legacy SDK (Android-Only)](https://support.zello.com/zw/partners-developers?hsLang=en#legacy-sdk-android-only) - [API and Integrations](https://support.zello.com/zw/partners-developers?hsLang=en#api-and-integrations) - [FAQ](https://support.zello.com/zw/faq?hsLang=en#main-content) - [Functionality](https://support.zello.com/zw/faq?hsLang=en#functionality) - [Accessories](https://support.zello.com/zw/faq?hsLang=en#accessories) - [Troubleshooting](https://support.zello.com/zw/faq?hsLang=en#troubleshooting) - [Network](https://support.zello.com/zw/faq?hsLang=en#network) - [Compliance](https://support.zello.com/zw/faq?hsLang=en#compliance) - [Videos](https://support.zello.com/zw/videos?hsLang=en#main-content) - [Android](https://support.zello.com/zw/videos?hsLang=en#android) - [Management Console](https://support.zello.com/zw/videos?hsLang=en#management-console) - [iOS](https://support.zello.com/zw/videos?hsLang=en#ios) - [Channels](https://support.zello.com/zw/videos?hsLang=en#channels) - [Dispatch Hub](https://support.zello.com/zw/videos?hsLang=en#dispatch-hub) [![wordmark@2x](https://support.zello.com/hs-fs/hubfs/2024%20Trial%20series/wordmark@2x.png?width=92&height=16&name=wordmark@2x.png "wordmark@2x")](https://zello.com) Zello Inc Help Center Copyright © 2025, Zello