--- title: Receive Emergency Alerts silently (Silent Alert Notifications) description: Learn how Silent Alert Notifications lets Zello Work users receive an Emergency Alert discreetly through vibration and visuals instead of sound, and how admins turn it on. --- [Skip to content](https://support.zello.com/zw/silent-alert-notifications#main-content) English Show submenu for translations [More support](https://support.zello.com/zw/kb-tickets/new?hsLang=en) [![wordmark@2x](https://support.zello.com/hs-fs/hubfs/2024%20Trial%20series/wordmark@2x.png?width=92&height=16&name=wordmark@2x.png)](https://zello.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.zello.com/zw/kb-tickets/new) - [Contact us](https://zello.com/contact/new-ticket/) [Contact us](https://zello.com/contact/new-ticket/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Zello Work](https://support.zello.com/zw?hsLang=en) 2. [Admins](https://support.zello.com/zw/admins?hsLang=en) 3. [Network Settings and Configurations](https://support.zello.com/zw/admins?hsLang=en#network-settings-and-configurations) August 25, 2026 # Receive Emergency Alerts silently (Silent Alert Notifications) This article is written for: ✅ Zello Work ❌ Zello Friends & Family. Silent Alert Notifications lets a recipient stay aware of an emergency without their device drawing attention to them. When enabled, incoming alerts are delivered discreetly through vibration and an on-screen (visual) notification instead of an alert tone and out-loud audio. This is the receiver-side companion to [Silent Alert Activation](https://support.zello.com/zw/silent-alert-activation?hsLang=en), which silences the *sending* device. The two settings are independent, so you can silence the sender, the receiver, both, or neither. Configuring them together with [user templates](https://support.zello.com/zw/user-templates?hsLang=en) lets you create role-based alerting. For example, a store associate can both send *and* receive silently, alongside a manager who receives audibly. Retailers can use these settings to help meet the New York Retail Worker Safety Act, which requires large retailers to give associates a silent response button. Learn more about [how Zello meets New York's silent response button requirement](https://get.zello.com/ny-retail-worker-safety-act?hsLang=en). **Note:** This setting is off by default, which preserves the standard Emergency Alert experience (an audible alert tone and the automatic voice message playing out loud when an alert is received). ### **What happens when the setting is enabled** When Silent Alert Notifications is on, a recipient's device produces no audible cue when an Emergency Alert comes in. It mutes: - the incoming alert tone, - the roughly 10 seconds of automatically transmitted emergency audio (it will not play out loud), and - the end-of-message chime. The alert is still delivered and remains impossible to miss visually and by touch: - the device vibrates using an attention-grabbing emergency vibration pattern, - a visual notification still appears, and - the emergency message is still saved to History, so it can be played back at any time. Important: This setting affects only how alerts are *received*. It does not change how alerts are sent, the on-screen countdown, or normal talk audio on the emergency channel. To silence the act of *triggering* an alert on the sender's device, use [Silent Alert Activation](https://support.zello.com/zw/silent-alert-activation?hsLang=en). ### **How to enable Silent Alert Notifications** Silent Alert Notifications can be enabled through the Management Console by following these steps: 1. Log into the Management Console at \[yournetworkname\].zellowork.com. 2. Select Administration, then Settings. ![](https://support.zello.com/hs-fs/hubfs/Click%20administration%20and%20then%20settings-png.png?width=600&height=526&name=Click%20administration%20and%20then%20settings-png.png) 3. Locate the Silent Alert Notifications setting. ![Locate the Emergency Alert Notifications setting](https://support.zello.com/hs-fs/hubfs/Locate%20the%20Emergency%20Alert%20Notifications%20setting.png?width=608&height=332&name=Locate%20the%20Emergency%20Alert%20Notifications%20setting.png) 4. Turn on Silent Alert Notifications using the toggle. (A green toggle means the feature is enabled.) ![Use the toggle to enable Silent Alert Notifications](https://support.zello.com/hs-fs/hubfs/Use%20the%20toggle%20to%20enable%20Silent%20Alert%20Notifications.png?width=608&height=65&name=Use%20the%20toggle%20to%20enable%20Silent%20Alert%20Notifications.png) 5. Click Save and Apply. ![Click Save and Apply-Aug-25-2026-04-47-01-2878-PM](https://support.zello.com/hs-fs/hubfs/Click%20Save%20and%20Apply-Aug-25-2026-04-47-01-2878-PM.png?width=608&height=332&name=Click%20Save%20and%20Apply-Aug-25-2026-04-47-01-2878-PM.png) You can enable it network-wide, or apply it to specific groups of users with [user templates](https://support.zello.com/zw/user-templates?hsLang=en). 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