--- title: User Templates description: Templates assign custom settings and channels for subsets of users. They are assigned by an admin from the management console and will override any other... --- [Skip to content](https://support.zello.com/zw/user-templates#main-content) English Show submenu for translations [More support](https://support.zello.com/zw/kb-tickets/new?hsLang=en) [![wordmark@2x](https://support.zello.com/hs-fs/hubfs/2024%20Trial%20series/wordmark@2x.png?width=92&height=16&name=wordmark@2x.png)](https://zello.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.zello.com/zw/kb-tickets/new) - [Contact us](https://zello.com/contact/new-ticket/) [Contact us](https://zello.com/contact/new-ticket/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Zello Work](https://support.zello.com/zw?hsLang=en) 2. [Admins](https://support.zello.com/zw/admins?hsLang=en) 3. [User Management](https://support.zello.com/zw/admins?hsLang=en#user-management) May 8, 2026 # User Templates This article is written for: ✅ Zello Work  ❌ Zello Friends & Family. Templates assign custom settings and channels for subsets of users. They are assigned by an admin from the management console and will override any other default settings that have been globally established. ### Why Use User Templates? --- While the management console allows admins to assign settings based on device platform (iOS, Android, Dispatch Hub, etc.), user templates go a step further and allow settings and channels to be assigned to a particular subset of users, regardless of device type or platform. This flexible approach can address many use cases. For example, it may prove beneficial in a large retail environment where multiple stores and roles are managed under one network. It may also come in handy if your network uses a variety of devices that operate on the same system, but that are nonetheless different models with varying settings requirements. Overall, assigning user templates helps streamline the network management process. Please note that only [primary and secondary admins](https://2567349.hs-sites.com/zw/admin-types-primary-secondary-and-sub-admin?hsLang=en)can administer user templates. Additionally, templates cannot be applied to a primary admin; they can, however, be used to grant a group of users access to the management console. ### Creating a User Template --- 1. Sign in to the management console at \[yournetworkname\].zellowork.com. 2. From the taskbar, click **User Templates**. Then click **+ New Template.** **![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/30409394519565-2.png?width=670&height=442&name=30409394519565-2.png)** 3. Give your template a name, then click **Create**. ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409862618765-2.png) 4. You'll be redirected to the template's details page. From here, you can administer settings and add both channels and users. [![Template details page.png](https://paidsupport.zello.com/hc/article_attachments/30420844725645)](https://paidsupport.zello.com/hc/article_attachments/30420844725645) ### Adding User Settings --- When settings are applied through a user template, all users assigned to the template will inherit those configurations.The following can be administered through a template: - [Web console access](https://2567349.hs-sites.com/zw/assigning-tags-to-sub-admins?hsLang=en) - [Cloud History ](https://2567349.hs-sites.com/zw/zello-work-message-vault?hsLang=en) - [Location Tracking](https://paidsupport.zello.com/hc/en-us/articles/26951194561549-Location-Tracking) - App settings  There are many reasons why certain users would need settings that differ from the network’s default. For example, let’s say your network includes two subsets of Android users that have different types of phones. One of those Android phones may have a softer playback volume, consequently requiring a louder playback amplification setting. With a user template, you could assign that subset of users a higher playback amplification while keeping the rest of the network’s settings unchanged. Alternatively, let’s say you operate a transportation business, and want to track your drivers’ locations, but not other employees’. Location tracking could be administered for that subset of users if desired. **Settings are configured through the user template’s details page:** ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409394529037-2.png) ### Settings Unsupported by Templates Please note that not all settings can be managed through user templates. While templates support administration of all global settings offered for iOS, Android, and Desktop (i.e. Dispatch Hub), the following **Common** settings cannot be managed through templates:  | **[Allow Ad Hoc Group Conversations](https://paidsupport.zello.com/hc/en-us/articles/26989270677389-Group-Conversations)** (Single setting) Settings \> Common \> General  | **Group conversations** allow Android and iOS users to send on-the-fly group messages to their contacts. They're well-suited for quick, temporary chats between a few users, keeping communications focused and streamlined. | | --- | --- | | **Channel messages can be interrupted after**  (Single setting) Settings \> Common \> General  | **Channel messages interrupted after** determines the duration a received message will play aloud before it's interrupted by another concurrently-received message. The first message will play for the configured duration, after which it'll be interrupted by the second incoming message. While this settings can't be managed through user templates, it can be managed on a channel-by-channel basis through a channel's advanced settings. [Learn more.](https://paidsupport.zello.com/hc/en-us/articles/26728107303693-Advanced-Channel-Settings)  | | **Strong Passwords ** (Setting section; not available in templates)  Settings \> Common \> Strong Passwords  | The Strong Passwords section allows admins to establish parameters (i.e. complexity, required character usage, etc) for user passwords. **These settings cannot be managed via user templates; **if enabled through the global settings, they'll be enforced for all users network-wide. | | **[GPS Location Tracking](https://paidsupport.zello.com/hc/en-us/articles/26951194561549-Location-Tracking?_ga=2.29525503.1741881274.1739896145-1747416944.1736460654)** (Single setting) Settings \> Common \> Location Tracking  | This setting enables live location tracking, which allows admin to view users' live locations from the Management Console and Dispatch Hub. It's particularly useful for transportation workers, and while the overarching enablement toggle is exclusively a global setting, it's configuration is executed on a user-by-user basis. To enable GPS location tracking, toggle on the global setting. Then, go to the template's details page and toggle on the **Location Tracking** toggle. ![(1) Screenshot 2025-02-21 at 1.24.06 PM](https://support.zello.com/hs-fs/hubfs/(1)%20Screenshot%202025-02-21%20at%201.24.06%20PM.png?width=670&height=356&name=(1)%20Screenshot%202025-02-21%20at%201.24.06%20PM.png) Please note: The toggle won't be present in the template's **User Settings** section unless it's been first enabled through your network's global settings. | | **[Enable Shared Devices](https://paidsupport.zello.com/hc/en-us/articles/26991836639757-Enable-Shared-Devices-on-Your-Network)** (Single setting) Settings \> Common \> Shared Devices | While the **Enable Shared Devices** setting won't appear in a user template's settings, shared device accounts **can** be managed through templates. Enablement of shared devices requires two steps, which ensures shared devices can be selectively implemented:  1\) Toggle ON the global setting in the Management Console 2\) Enable individual accounts as "shared device accounts" If you'd like to enable shared devices for users managed through a template, first toggle on the global **Enable shared device accounts** setting. ![(2) Screenshot 2025-02-21 at 11.43.01 AM](https://support.zello.com/hs-fs/hubfs/(2)%20Screenshot%202025-02-21%20at%2011.43.01%20AM.png?width=670&height=129&name=(2)%20Screenshot%202025-02-21%20at%2011.43.01%20AM.png) Then, open the template's detail page and toggle ON **Shared device account.** Note that this setting won't appear in the template unless the global setting is enabled. ![(3) Screenshot 2025-02-21 at 11.43.52 AM](https://support.zello.com/hs-fs/hubfs/(3)%20Screenshot%202025-02-21%20at%2011.43.52%20AM.png?width=670&height=357&name=(3)%20Screenshot%202025-02-21%20at%2011.43.52%20AM.png) [These steps are expanded on here.](https://paidsupport.zello.com/hc/en-us/articles/26991836639757-Enable-Shared-Devices-on-Your-Network)  | **Please note:** Web console settings cannot be managed through user templates. Web console access, however, can be managed through templates. ### Adding Channels --- When a user template includes channels, all assigned users will inherit those channels and their assigned role. The user can still be added to additional channels outside of the template; furthermore, multiple channel assignments can be associated with one template, and multiple templates may apply to one channel. **To assign channels to the user template:** 1. Click the **+** icon, located at the top-right corner of the Channels section. ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409378569101-2.png) 2. Select the channels you’d like to add to the template. Then click **Next**. ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409394535949-2.png) 3. Assign any applicable roles, then click **Done**. ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409394538125-2.png) ### Channel Roles [Roles](https://2567349.hs-sites.com/zw/setting-up-user-roles?hsLang=en) available for the template are those which have been configured at the channel level; they will remain managed via a channel’s details page, and can be *assigned* but **not** *configured* via the user template. A template may include many channels, each of which could have its own role. For example, *Ashley* is assigned to a user template that includes 2 channels: *15 - Houston Team* and *Austin Team*. She can perform a different role in each channel: - Disconnect from *15 - Houston Team* - Send channel alerts to *Austin Team* ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409394538893-2.png) **Please note:** When a user is assigned to a channel via a template, a lock icon will appear next to their name in the channel's users list. Users assigned to a channel through a template cannot be removed from that channel's details page; either the user or the channel must be removed from the template. ![](https://support.zello.com/hs-fs/hubfs/Knowledge%20Base%20Import/30409495705741-2.png?width=670&height=476&name=30409495705741-2.png) ### Adding Users --- Users added to the new template will inherit all settings and channels you’ve administered. Please note that users must be created **before** they can be added to the template. [Learn more about adding users to your network.](https://paidsupport.zello.com/hc/en-us/articles/26981814818061-Adding-users-to-the-network)  Templates can be applied to users via three methods: from the users page, via user templates or from the user templates page. #### **From the users page** 1\) Select **Users** from the management console’s taskbar. 2\) Click the checkbox next to the username(s) of the individual(s) you’d like to apply the template. Then click **+Add Template**. ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30421136851085-2.png) 3\) Select the template you’d like to apply. Then click **Done**. ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409378578317-2.png) #### **Via user templates** 1\) Go to **Menu \> User Templates.** ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409394543373-2.png) 2\) Select the template you’d like to add users to. ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409378582029-2.png) 3\) Click the + button at the top-right corner of the **Assigned Users** section. Click the checkmark next to the usernames you’d like to add, then click **Done.** ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409378583309-2.png) #### **From the user details page** 1\) Select **Users** from the console’s taskbar. Then select the user you’d like to assign the template. ![](https://support.zello.com/hubfs/Knowledge%20Base%20Import/30409495707021-2.png) 2\) Under the **User Settings** section, find “User Template.” Click the dropdown and assign the appropriate template. 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