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AI Message Summaries

This article is written for: ✅ Zello Work  ❌ Zello Friends & Family.

AI Message Summaries provide concise, AI-generated summaries of missed messages directly within Zello. They are designed to help users who cannot constantly monitor channels in real-time and need a quick way to catch up on important updates in channels without replaying every message.

Why Use AI Message Summaries?

AI Message Summaries help you:

  • Reduce catch-up time: Review essential updates in seconds.

  • Minimize workflow disruption: Quickly determine which messages or channels require your attention.

  • Stay situationally aware: Get the context you need to rejoin ongoing operations smoothly.


Prerequisites

Before you can use AI Message Summaries, your network must:

  • Enable enable the “Allow AI Summaries” setting in (Console> Settings > Common > General)

How It Works

Zello Talk Screen Summary Buttons

Users can request a summary of unread messages from the talk screen. Users can also select a range of time based summaries in the Options Menu on the PTT talk screen or History Screen. The options available are: Summarize the last 1, 3, 6 and 12 hours and an option to summarize since Monday for users looking to get an update from current day, to the start of the week (Monday).


Zello Channel History Screen Summary Button

Users also have a few options to summarize from the history screen. Tapping on the summarize button at the bottom of the screen opens a range of summary options. Users can select to summarize unreads, the last 1, 3, 6, 12 hours and Since Monday.

Zello Channel History Screen Date Pill Summary Button

Additionally, users can go back to any previous day and tap the date pill to generate a summary for all messages sent and/or delivered each day or unread messages delivered that day

Delivery

Generated summaries appear inline in the channel history for later reference or on the talk screen as an overlay modal.

Summaries are on-demand and user-initiated and displayed privately to the user only.

Limitations

  • Supports channel messages only (not 1:1 messages).

  • Requires Zello's transcriptions feature to be enabled.

Privacy & Data Use

  • Message data is retained according to OpenAI's standard retention policies.