How to Migrate to the Universal Zello Android Application (Legacy SDK)
This article is written for: Zello Work Zello Friends & Family.
How do I rollback the migration?
If after deploying the universal Zello app you encounter any issues, you can roll back the migration by uninstalling the universal app, which will re-enable the legacy app including all stored accounts and settings. For rollback to work, you must perform it before removing the legacy Zello package from the device.
Frequently Asked Questions (FAQs)
Why did Zello decide to discontinue the 'com.pttsdk' and 'net.loudtalks' Android packages?
Consolidating under a single app package allows us to better focus our development and testing efforts and provide more reliable apps. Zello Work customers using the universal app will benefit from automatic app updates via Google Play.
What happens if I don't migrate?
If you choose not to migrate to the universal app, your Zello app will continue to work. However, there will be no updates available including bug fixes or support for future versions of Android. We recommend that all customers migrate to the universal app as soon as possible.
Will I need to re-configure user accounts or hardware accessories after the migration?
No. The universal app is designed to automatically transfer all of the settings from the currently installed legacy app. The list of recent calls and communication history stored on the phone won't migrate to the universal app.
Hardware push to talk button doesn't work on my Sonim phone after installing the universal Zello app. How do I fix it?
Due to the way hardware PTT button assignment works on Sonim rugged phones, the button association by default stays with the app that was installed first. To make the hardware PTT button work with the universal Zello app, please uninstall the legacy Zello package or re-assign the button in settings.
Will application permissions be automatically transferred to the universal app?
No. From the Android OS point of view, the universal Zello app is a completely different application so the required permissions should be granted to it separately.
Do I need to migrate all devices at once?
No. The universal app is fully compatible with legacy packages so your devices running legacy packages will continue to be able to communicate with those updated to the universal app.
How will I receive the updates for the universal Zello app?
The primary way of delivering the updates will be via Google Play. Additionally the APK files, including previous releases, will be made available via your Zello Work management console.
What Android versions are supported by the universal Zello app?
The universal app supports Android 4.1 (API level 16) or later. A single APK is provided for all supported Android versions.
How can I continue using free Zello and Zello Work accounts simultaneously?
From your Zello Work console Releases archive install the Zello Work app, which is older than version 4.106 to prevent universal app migration. We are planning to support the ability to connect to your free and Work accounts simultaneously using the universal Zello app in the future.
I have a question which is not answered here, who do I talk to?
Please email us at [email protected] or send a problem report from within the Zello app.