How does Zello Work differ from Zello Friends & Family?
This article is written for: Zello Work Zello Friends & Family.
One of Zello Work's premium features is a dedicated SOS alert button that sends an alert, ten seconds of live audio, and location into your specified emergency channel. This is designed for businesses with lone-worker and hazardous environments.
Zello Work offers you a web-based management interface to configure and control users, their devices, and channels. It also shows live user statuses and has a plethora of settings that allow you to fully customize your network.
Zello Work includes support for a radio gateway solution that lets you seamlessly integrate your existing two-way radio network to Zello smartphones.
(Note: Both Zello Work and free Zello can be integrated with radio gateway solutions.)
Zello Work's Dispatch Hub is a desktop app that provides visualization of a shared queue of incoming calls that dispatchers can respond to, replay, or discard. Your dispatchers always know who messaged when, as well as what’s next on their list.
Additionally, Zello Work admins have access to dispatch analytics that provide insight into their team's dispatching activities. Learn more.
Location tracking and Premium Maps
The Management Console offers a real-time mapping feature that displays a user's current location on OpenStreetMap, device battery level, and speed of travel. The Premium Map upgrade adds Google Maps and traffic services, along with 6 months of Location History (bread-crumb trail).
Message vault is a premium feature that allows you to archive all voice messages, photos, and texts for up to two years. This data can also be exported from the Management Console in a CSV format.
You can use this feature to add new users and admins by cloning an existing record. Cloning can be done from a user's details screen or with the Import Users feature.
Zello Work network administrators can choose who their users can hear and speak to within a channel.
For Example, Driver and dispatch roles can be created, so drivers do not have to hear each other within a channel to reduce noise and distractions while driving. Broadcast channels can be created to make important announcements and limit who can reply within the same channel.
Technical support
Zello Work customers have access to a dedicated technical support team to quickly resolve issues and answer questions.
If you're a Zello Work customer seeking support, please reach out to [email protected].
Smart device and audio accessory support
The right devices and audio accessories empower Zello users to talk safely and clearly in loud environments. All accessories come with dedicated push-to-talk buttons and in some cases panic buttons.
Zello Work's Crosslink feature can be used to create channels that can send communications between two or more Zello Work networks. For example, your company's channel can link to a third-party or vendor's Zello Work channel.
With QuickConnect enabled, transmissions in channels can attain near-zero latency, comparable to the latency on a two-way radio.
Windows, iOS, and Android SDKs are available to simplify use between multiple apps and to integrate Zello Work within your own app. The server-side API is available to anyone with a Zello Work account.
(Note: Channels SDK and Channels API, with limited functionality, is available for the free app.)
Zello Work's transcriptions feature automatically converts speech to text for more seamless, streamlined, and accessible communication.
Zello Work support remote account provisioning using mobile device management (MDM). The solution is based on the AppConfig standard supported by all major MDM vendors.
Zello Work has achieved SOC 2, Type II compliance.
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